Frequently Asked Questions

Our team of professional movers in Singapore is available to attend to your needs once you’ve booked an appointment with us. To book with us, you can email us at enquiries@cycmovers.com, drop us a message via WhatsApp, or call us at +65 6278 5150. You can also submit an enquiry form through our website. Our sales team will get in touch with you to find out more about your requirements either via a physical site visit, video call, or images of items. We will then send you a quotation and wait for your endorsement of our e-quotation for service confirmation to proceed with the process.

Yes, we do. To make your move easier, we provide durable moving boxes and packing materials. From secure tape to proper labelling, we ensure your items are packed safely and ready for smooth transport.

We recommend booking our moving services at least 2 weeks in advance to secure your preferred date. For peak periods or complex moves, earlier arrangements help ensure proper planning and availability of our resources.

Packing and unpacking are available as add-on services. If requested, our team of movers will pack your personal belongings into cartons and unpack them at your new location, including placing items neatly into cabinets, shelves, or designated spaces.

Yes, we operate seven days a week—including Sundays, public holidays, and evenings—so you can move when it’s most convenient. Just let us know your preferred time, and we’ll do our best to accommodate.

Yes, we offer responsible furniture disposal services. Whether you’re clearing out bulky items or downsizing, our team ensures proper removal, recycling, or disposal of unwanted furniture in accordance with local regulations.

Yes, we typically conduct a site visit to provide the most accurate quote. Alternatively, we can arrange a video call or request photos if a physical inspection isn’t feasible.

Yes, we provide insurance coverage for all our moves.

As a leading office movers company in Singapore, we do all kinds of office moves, big or small. We follow strict measures and apply operational protocols to make sure that the office move goes smoothly. We provide our services to clients within Singapore. We take pride in the way we provide our clients with high-quality services.

Aside from our office move services in Singapore, we also offer IT equipment relocation and furniture logistics. These are ideal for businesses that are relocating their offices and are in need of a reliable moving company to assist them.

We also offer home moving services, furniture storage solutions, and international mover and relocation services for households and businesses that are moving to a new home or office locally or internationally.

Our Singapore-based international packers and movers can assist you with all your international moving needs. Whether you’re in Singapore and planning to move to a different country or vice versa, we make the relocation process smooth and hassle-free.

As international movers, we will ensure that our clients are aware of the fees and processes that take place when moving to and from another country. Contact us via WhatsApp or call us on our mobile number +65 6278 5150 to book a move with us. You can also send us an enquiry form via our website or send us an email at enquiries@cycmovers.com.

When you engage in our international moving services, our consultant will contact you within 24 hours for a site visit, by phone or via a video call to assess your moving requirements. We’ll provide you with a quotation prior to the move. The cost is highly dependent on the complexity of the move and the number of items that need to be relocated. Once you’ve confirmed and accepted the quote, we’ll proceed with your international move.

Preparing for a move overseas can be daunting even if you are a seasoned traveller. To ensure a smooth relocation, it is crucial to start early. And to ease the stresses of relocating, hiring the right international packers and movers in Singapore can make your move easier. Helping you pack and move, international movers will do all that and more.

As their name suggests, packers are skilled at packing all your belongings in a safe and secure manner to ensure that they are not compromised during transit. Movers, on the other hand, are trained at transporting your belongings to and from specific locations. At CYC Movers, we function as both your international packers and movers who are equipped with the skills and knowledge to facilitate a smooth relocation.

Prohibited Goods for Imports according to Singapore Customs to take into consideration before your international move.

General Prohibitions: Chewing gum (excluding Health Sciences Authority approved oral dental and medicinal chewing gum)

Firearms and Explosives: Pistol or revolver-shaped cigarette lighters, firecrackers.

Endangered Wildlife and Related Products: Rhinoceros horn (worked, unworked, or prepared, and any part, power, or waste of such horn),  endangered species of wildlife and products derived from the body of such animals.

Prohibited Telecommunication Equipment: Scanning receivers, military communication equipment, telephone voice changing equipment, radio-communication equipment operating in frequency bands 880-915 MHz, 925-960 MHz, 1900-1980 MHz, and 2110-2170 MHz (except cellular mobile phones or such other equipment approved by Info-communications Media Development Authority of Singapore), radio-communication jamming devices operating in any frequency band, obscene articles, publications, and video tapes or discs, seditious and treasonable materials

Prohibited Tobacco and Nicotine Products: Chewing tobacco (loose leaf chewing tobacco, plug chewing tobacco, twist chewing tobacco, tobacco bits intended for chewing), imitation tobacco products (electronic cigarettes, vaporizers) and components of imitation tobacco products, shisha, smokeless cigars, smokeless cigarillos, or smokeless cigarettes, dissolvable tobacco or nicotine, any product containing nicotine or tobacco that may be used topically for application, by implant, or injected into any parts of the body, any solution or substance, of which tobacco or nicotine is a constituent, that is intended to be used with an electronic nicotine delivery system or vaporizers, nasal snuff, oral snuff, gutkha, khaini, and zarda

Controlled Drugs (4th Schedule of Misuse of Drugs Regulation): Controlled drugs listed under 4th Schedule of Misuse of Drugs Regulation

For export prohibitions, it's essential to refer to the regulations and restrictions imposed by the destination country. These regulations can vary significantly from one country to another and can cover a wide range of goods and commodities.

Certain goods require approval from Competent Authorities (CAs) before they can be brought into Singapore. To check if an item falls into this category, you can use the HS/CA Product Code Search Engine with its description, Harmonized System (HS) code, or CA product code. If it turns out that the item needs authorisation, you should reach out to the relevant CAs to understand their specific licensing requirements. You can find contact information for these authorities through the HS/CA Product Code Search Engine for your convenience.

To export goods from Singapore, you need a Customs export permit, which can be obtained through a declaring agent or by registering yourself. This permit must be acquired electronically via TradeNet. Ensure its validity when presenting it for cargo clearance, along with supporting documents like invoices, packing lists, and either a Bill of Lading or Airway Bill for both containerised and conventional cargo. Keep the permit number handy during cargo lodgment for verification. Retain these documents for at least five years and produce them when requested by Singapore Customs.

By following these steps and document requirements, you can ensure a smooth process for your move overseas while adhering to international regulations.

Our professionally-trained IT movers and packers are equipped with the skills and know-how they need to ensure that all your IT equipment is safe and secure before, during, and after the relocation process. We are also fully equipped with a fleet of trucks to help transport your equipment and other belongings safely.

Yes, long-term storage typically offers cost savings in the long run compared to short-term rentals. If you’re looking to store items for a long time, we provide attractive rates for extended storage durations, ensuring affordability without compromising on the quality of service and security.

Our movers can assist you in determining the suitable storage space based on the items you plan to store. We offer consultations to estimate your storage needs accurately, ensuring you rent the perfect space for your items.

Yes, we offer a wide range of packing materials to ensure your belongings are well-protected during transit and storage.

Yes! Our services include disassembling and packaging your furniture. Our certified movers handle everything with care to ensure your items are securely packed for safe transport and storage.

Our storage facilities are highly secure, and equipped with 24/7 surveillance, controlled access, and robust protection measures to keep your belongings safe at all times. You can trust us to safeguard your items throughout the storage period.